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SHIPPING & RETURNS

Shipping Policy
 

  • All items are packaged with care and shipped within 3-5 business day following receipt of cleared payment, otherwise stated, for ready-to-ship tumblers.

  • For personalization add-ons, an additional seven business (7) days will be added to ensure sufficient time to add and seal.

  • Custom ordersers must be submit at least four (4) weeks in advance in order for suffficent time to create and ship the product to you in a timely manner. 

  • The standard shipping on all orders will be the two- and three-day priority mail via the United States Postal Service.

  • While the USPS is a fabulous system and our mail carrier are hard workers, things can get lost, delayed, and/or mangled. While that would be very unfortunate, I cannot be held responsible once it leaves my possession. I try to pack my products well so that they survive despite any mishaps.

Local Delivery

Local pick-up is available within Asheville, North Carolina, area. If you reside outside of Asheville, please prepare to travel to the area to collect your purchase. Pick-up will be arranged once reciept of cleared payment is received. I will reach out via the email you provided at checkout to make the arrangements. Feel free to add any information in the note

Return & Exchange Policy

  • There are no refunds or returns on any products. Your order cannot be cancelled once placed. Please reach out at vb.crafts2022@gmail.com for any questions you have before making the purchase.

  • It is the customer's responsibility to use the product correctly once in their hands. Please follow the care instructions listed under the product as well as enclosed with the product.

  • Lost or stolen items will NOT be covered by VB Crafts. Once your purchase is shipped via USPS, it is up to you to file a claim with USPS.

Holiday custom orders for tumblers and pens are open!
The last day for accepting custom orders is October 1st.
All finished product(s) will be shipped no later than December 1, 2023.

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