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SHIPPING & RETURNS

Shipping Policy
 

  • All items are packaged with care and shipped within 3-5 business day following receipt of cleared payment, otherwise stated, for ready-to-ship tumblers.

  • For personalization add-ons, an additional seven business (7) days will be added to ensure sufficient time to add and seal.

  • Custom ordersers must be submit at least four (4) weeks in advance in order for suffficent time to create and ship the product to you in a timely manner. 

  • The standard shipping on all orders will be the two- and three-day priority mail via the United States Postal Service.

  • While the USPS is a fabulous system and our mail carrier are hard workers, things can get lost, delayed, and/or mangled. While that would be very unfortunate, I cannot be held responsible once it leaves my possession. I try to pack my products well so that they survive despite any mishaps.

Local Delivery

Local pick-up is available within Asheville, North Carolina, area. If you reside outside of Asheville, please prepare to travel to the area to collect your purchase. Pick-up will be arranged once reciept of cleared payment is received. I will reach out via the email you provided at checkout to make the arrangements. Feel free to add any information in the note

Return & Exchange Policy

  • There are no refunds or returns on any products. You have 24 hours to cancel your order. Once pass the 24-hour window, your order cannot be cancelled. Please reach out at vb.crafts2022@gmail.com for any questions you have before making the purchase.

  • It is the customer's responsibility to use the product correctly once in their hands. Please follow the care instructions listed under the product as well as enclosed with the product.

  • Lost or stolen items will NOT be covered by VB Crafts. Once your purchase is shipped via USPS, it is up to you to file a claim with USPS.

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